Return Policy

1. HOW TO RETURN MY ORDER?

We are pleased to accept returns and exchanges within 60 days on all Clip-in Hair Extensions Sets that have not been opened, worn, tampered with or altered in any way

We want to make it as easy as possible for our customers: As it can be difficult to determine your ideal hair color match from a computer screen, all Clip-in Hair Extensions Sets by The Heart Company come with a TESTER HAIR WEFT in the bottom tester compartment of our Heart Box. This tester weft you can take out to decide if the ordered color is the right match for your hair. However, the main upper compartment of the Heart Box must remain sealed in order for your hair extensions to remain returnable & exchangeable.

If the ordered color is not right for you and you wish to return the order, please e-mail us at info@theheartcompany.co to initiate the return process and we will be happy to assist you further.

TESTER SECTION (bottom part of Heart box)

open the bottom part first to check your hair color.

 

2. WHAT IS THE RETURN PERIOD?

We will provide a refund on unopened Clip-in Hair extensions within 60 days of the date that you received your package.

 

3. WHY ARE HAIR EXTENSIONS BY THE HEART COMPANY NON-RETURNABLE IF OPENED?

REMY human hair extensions belong to the group of hygienic products. We take matters of public safety and hygiene very seriously and do not allow opened items to be returned or exchanged. For your safety and for the safety of all our customers.

 

4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your package back with a tracking option. The Heart Company will not be responsible for lost packages. Please furthermore indicate "RETURN, NO DUTIES" on the package so that the package does not get returned back to you.

 

5. MAY I RETURN MY CLIP-IN HAIR EXTENSIONS BY THE HEART COMPANY WITHOUT CONTACTING YOU OR GETTING AN RMA (Return Merchandise Authorization)?

No, you must contact us prior to sending your return so that we can give you the right return address. The RMA (Return Merchandise Authorization) facilitates tracking of your returned product and speeds up your return. Please note that we cannot guarantee a refund on returned packages without you having contacted us beforehand.

 

6. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment that you have used on our online shop, after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process your refund.

Please note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

 

7. WILL I RECEIVE A REFUND FOR MY EXPRESS SHIPPING COSTS?

No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.

 

8. CUSTOMER HELP

For all matters of your return, please e-mail us at info@theheartcompany.co and we are happy to assist you!

 

Address for returns and exchanges:

THE HEART COMPANY

c/o SaleSupply Worldwide Logistics

Dr.-Detlev-Karsten-Rohwedder-Strasse No. 17

47228 Duisburg

Germany

E-mail: info@theheartcompany.co

Tel: +49 (0) 203 451 82 92

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