Dark Brown

Instructions for cancellation & Cancellation form

A. Instructions for cancellation

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (The Heart Company Beauty & Lifestyle GmbH, Hohe Bleichen 12, 20354 Hamburg, Germany, Tel.: +49 (0)40-8081966142, E-Mail: info@theheartcompany.co) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.You will bear the direct cost of returning the goods.

Returns can only be made to the following address:
THE HEART COMPANY @SALESUPPLY RETURNS / LOGISTICS, HOCHSTRASSE 17, 47228 DUISBURG, Deutschland.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel

The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

The Heart Company Beauty & Lifestyle GmbH
Hohe Bleichen 12
20354 Hamburg
Germany
Tel.: +49 (0) 40 8081966142
E-Mail: info@theheartcompany.co

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

Shipping

Our online shop exclusively serves customers within Germany, with all products shipped from our warehouse. We offer FREE SHIPPING within Germany.

It will approximately take 2 business days to process your order. Our warehouse ships Monday to Friday, excluding public holidays and weekends. You will receive our confirmation e-mail with your tracking link once your order has been shipped.

Please note that if you provide us with incomplete or inaccurate addresses, or if there are unverified order details, it may delay the shipping process. Please be so kind to review your shipping and billing information prior to checking out to avoid any process problems. 

Upon delivery to your shipping address, a signature may be required. Most packages are delivered to the mailbox or front door of the address provided. We recommend to input a shipping address where you or a trusted person will be able to accept the package.

Delivery Information:

We are pleased to offer shipping exclusively within Germany. All orders are shipped from our warehouse in Germany. The estimated delivery time withing Germany: 2-3 business days.

Please note that these are estimated delivery times and may vary slightly due to external factors such as public holidays or customs delays. We strive to fulfill all orders within the specified timeframes.